Privacy Policy

Last Updated: October 2, 2026

1. Introduction

This Privacy Policy outlines how Dhwani Heena Organic Mehendi (“we”, “our”, or “us”), located in Burhar, Shahdol 484001 (M.P.), collects, uses, handles, and protects information when you visit our website (dhwaniheena.com) or place an order directly with us through WhatsApp.

By browsing our website, contacting us, or submitting order details, you agree to the practices described in this notice.

2. Information We Collect

Because we operate a boutique organic mehendi studio, we only ask for details that directly assist in fulfilling your order and ensuring timely delivery:

• Contact & Delivery Details: Your full name, complete shipping address with postal pincode, active phone number / WhatsApp number, and email address (if provided).
• Order Information: The specific henna products selected (e.g. Bridal Henna Cones, Festival Packs, Practice Cones), pack quantities, custom requirement notes, and date of your celebration.
• Direct Communication Records: Messages, order inquiries, address confirmations, payment transaction screenshots (UPI reference IDs), and stain feedback or review photos shared voluntarily by you.
• Browsing & Local Storage: Basic session details and your website shopping cart contents saved in your local web browser storage so your selected items remain intact while you browse.

3. How Order Details Shared via Website & WhatsApp Are Handled

When you assemble your cart on our website and proceed to checkout, our platform formats your items and delivery address into a structured order request. When transmitted through WhatsApp or directly confirmed with us, your information is handled with the following care:

• Order Verification & Fresh Batch Scheduling: We review your order items and destination pincode to schedule the preparation of freshly rolled, chemical-free henna cones.
• 24-Hour Dispatch & Packing: Your delivery address and contact number are printed on the package label so our logistics team can dispatch your parcel within 24 hours.
• Courier Partner Sharing: We share your recipient name, delivery address, and contact number strictly with trusted courier and postal partners (such as India Post, Speed Post, or registered surface express carriers) solely for the physical transit and doorstep delivery of your order.
• Tracking & Shipment Updates: Once your parcel is scanned by the courier, we send you the direct consignment tracking number and postal receipt over WhatsApp so you can monitor transit in real time.
• Personalized Aftercare Support: We use your WhatsApp contact to send proper storage instructions (such as freezer preservation for fresh cones) and aftercare guidance to help you achieve the deepest, darkest stain.

4. Payment Security & Zero Card Storage

Your financial peace of mind is paramount:

• We never collect, process, or store credit card numbers, debit card details, CVVs, net-banking passwords, or UPI PINs on our website.
• All digital payments are conducted through secure, government-authorized UPI applications (such as Google Pay, PhonePe, Paytm, or BHIM) or encrypted bank transfers directly between you and verified business accounts.

5. Strict No-Sale & Data Confidentiality Policy

We do not sell, rent, trade, or monetize your personal information under any circumstance.

Your mobile number and delivery address will never be shared with telemarketers, commercial list brokers, or third-party advertising networks. We despise spam as much as you do.

6. Customer Reviews & Real Stain Photos

We are honored when customers share photos of their bridal henna or rich stain results with us on WhatsApp or Instagram.

We will only display customer stain photos, testimonials, or celebratory stories on our website or social media with the customer's knowledge and implied or explicit consent. If you ever wish for a photo you shared to be taken down, simply let us know, and we will remove it promptly.

7. Data Retention & Safeguards

We maintain physical and electronic records of past dispatches and postal receipts for a reasonable period necessary to:

• Verify delivery completion and resolve any transit disputes or lost package inquiries with courier carriers.
• Comply with standard Indian tax and business accounting guidelines.
• Provide returning customers with seamless re-ordering assistance.

All digital records are restricted to authorized Dhwani Heena personnel handling order fulfillment.

8. Your Rights & Choices

You have full control over your personal information:

• Correction of Address: If you notice an error in your delivery address or phone number, you can message us on WhatsApp immediately before the 24-hour dispatch to update it.
• Message Opt-Out: If you do not wish to receive occasional seasonal festive updates or new batch announcements on WhatsApp, simply reply “STOP” or let us know, and your number will be excluded.
• Information Deletion: You may request the deletion of your historical contact details from our active chat records at any time.

9. Contact & Privacy Inquiries

If you have questions, feedback, or concerns regarding this Privacy Policy or how your order details are handled, please contact our founder and support desk directly: